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Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zai Collections (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.zaicollections.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Хорошая и удобная мышка. Немного наклейка склеивается с корпуса, но это не критично. Кнопка отвечающая за сенсу над колёсиком очень чувствительная. Мышка лежит идеально и удобное колёсико
A good mouse for funny money. Cover the case and buttons-nice soft touch, sidewalls-plastic. Although the length is 130mm, the mouse is not felt big, rather it can be called medium. The form is comfortable, suitable for any grip. Of the shortcomings: there is no turn-off of the backlight, the compartments when the wheel of the soil is not visible.
Mouse Kall. Loud, marking and reodically knock down settings. 4 stars to see and not take. Pros: price, design, adjustable dpi
Everything fine
Finally, got it and look extremely awesome mouse, try and work good thank you
I'm very satisfied
Très bien
Looks very cool.
The mouse is just super. Everything corresponds to the description. Done qualitatively.
Perfecto
Received on time, works perfectly in PUBG I play everything super. I'm happy with the purchase, the mouse is comfortable. Recommend
In general, the quality is quite normal for this price. Koe0where plastic parts are badly painted on the ends. The wire is short. The DPI switch button does not work at all, at least when you press it, nothing changes. Legs are plastic. In short, an ordinary mouse.
For its price is normal, but XS how much is the time to work. In the photo, compared to the mouse reragon 14400DPI. This mouse is light, the backlight can not be adjusted, the wheel is not illuminated. 2 buttons on the left side of the mouse. The sensor is normal as in cheap mice. It is better to spend 1200 for a reDRagon 14400DPI than such a GG to buy. Still this Chinese mouse for 600 R backlight is full, soft touch plastic (black) like he is, but he's gone.
All Super goods are satisfied!
thanks you
Everything is fine
Everything is super
In appearance, it is even better than in the photo
Everything OK, thanks.
The mouse good backlight shimmers buttons all work on the feel pleasant and when you understand that you spent 500 rubles fixing.
Good mouse.
All OK. Mouse quality we work as it should. It's a pity that you do not find drivers
The order came in 15 days. everything works. the design is excellent. thanks to the store!!!
very good
Ordinary mouse, but in a beautiful package. Big enough. See in comparison with a4tech. The sensor is weak, the sliding is not particularly smooth.
The product is satisfied, it works properly. I recommend.
Extremely fast for Aliexpress delivered in 1 week and a half! I hallucinated by opening my mailbox, mouse exsellente quality at an unbeatable price, wish can dress up with its shipping costs that inflates the price, I highly recommend this store, thank you.
Long delivery, but it's okay. The first two days worked generally fine, then stopped working, then connected herself, then turned off... the result, I use the old, offensive
How for such money-the mouse is excellent! Fabric braid cord (declared 1,4 m, in fact somewhere 1,2-1,3 m), ferrite damper interference (useless admonition, but ponts!), six-button, immediately after connection. The backlight is very cool. Delivery-as promised by the store. Tracked both China and Ukraine. Video unpacking here (as always, remove all the gaps!): Https: // youtu. Be/eesin0qxezw Seller thanks! You will need another mouse-I know who to take.
All Hood!
Well protected, fastly delivered package and mouse of fantastic quality! :)
Many thanks for such a product, the truth came with scratches, but all the Hood
great and stabile
The goods came, everything works.
very good product
The product is excellent)))
Mouse Super, good packing, everything is fine
It took a long time perhaps due to the situation that occurs in China but in general the goods are satisfied...
The store is well done, the delivery is fast, packed perfectly, the mouse for its money is good, the only easy and strains the drilling from riding on the mat. it resembles both the width of the surface with a sheet. and so everything is OK
Fast Delivery, all Top, like Again
All in the best order.!!!!!!!!!!!!!!
It is a cool and wonderful mouse.