US Dollar ($)
The rings in the shop are all customized products, and the preparation time usually takes 2 weeks.
Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zai Collections (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.zaicollections.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Its so cute.Thank you very much...
Great store... Always great product...
Excellent. Truly very nice.
Good ring but without certificate
Item is made to order so it ships within the 2 weeks they say it will take to make and ship. Ring engraving was free and correctly done. Love love love this ring... came with certificate, card, and beautiful box. Highly recommend this store, currently waiting on another ring from them and am super excited. Would definitely order again
Happy buyer . Thank you
отлично, спасибо огромное!
Beautiful!!
I was super worried that the ring will look cheap, but I was totally wrong. It’s beautiful, sparkles in an amazing way, quality is very good. It’s my engagement ring and I’m so happy that it looks like a real diamond!!! I’ll definitely buy one or two more as a back up in case the metal scratches or rust. It took almost two months to get the ring, but I worth waiting!
Кольцо великолепно!!!! Немного сомневалась в размере, поэтому заказала самый дешёвый вариант. Камень цвета шампанского, изумительный, огранка супер, играет на свету, переливается- нет слов!!! Качество самого кольца тоже на высоте!! Выглядит как мои дорогие ювелирные изделия!! Довольна ну просто очень!!! Упаковка превосходна, доставка очень быстрая через пакомат. Магазин супер!!! Очень РЕКОМЕНДУЮ!!!!
I purchased the 2ct Moissanite ring. Lovely ring looks beautiful. Love the size of this ring!!! Took 2 months to arrive.
The ring is beautiful very happy with the item! Just the shipping toke a long time but the store maybe has a reason to ship this way idk.
Returning buyer. Only 3 weeks to delivered. Very impressed. Bought 2 2ct. rings & came back to buy 2 1 ct. rings. Always happy with products
хорошее кольцо...в казахстан пришло быстро
Muy bello
5*****
Absolutely beautiful ring, the stone is perfect and just like my real diamonds
very beautiful !!
Took a long time to arrive but my wife is very happy. She had to take it to a jeweller to get it resized because it was too big, despite my ordering it in her ring size, but apart from that, very happy with the ring itself.
6 это 16,5,все норм номер камня естессьвенно левый
Good stone quality! Great fire. The band had a small scratch on the metal but for the price, I am very happy. Postage took about 3months to Australia due to covid 19
Lovely ring, well made. Sparkly.
I bought this ring to try before purchasing a real diamond ring with the same specifications, I gave to say I am so impressed with this ring! It looks and feel great quality! The shipping was not too long either! Thanks store :)
Ordered July 21 received August 17 to USA. Second purchase as I lost the first one. Ring is perfect and stone is everything. Fire and Ice. My pics do not do it justice!
Beautiful ring.
Получила кольцо почти вовремя но испорчено настроение от того что на задней стороне кольца царапины Отправила фотографии продавцу. Он мне ответил что все проверял Такое ощущение что кто-то когда-то проверял кольцо на серебро это или нет и сделал возврат Я конечно постараюсь сделать тест на муассанит Камень действительно очень блестит и мне нравится но вот эти царапины портят настроение от покупки Хочу опубликовать фотографии на которые они мне сказали что там ничего нету но не знаю как это сделать Если разберусь то обязательно отправлю
Oh this item is incredible. I was blown away by the detail and quality. I will start buying other products from this as I feel I just found a treasure in this products,
Nice ring..
이쁨 좋음 배송겁나느림 베데게게ㅔ레레ㅔ네에래레ㅔ네래헤레체네ㅔ에레레ㅔ에에해ㅔ애애레레ㅔ레래헤레에에래래ㅐ래채래패패에ㅔ데레래래ㅔ해래채대애내애래패에ㅔ에래해해ㅐ래
Everything is fine, showed the ring to the jeweler, confirmed that the stone is moissanite. Came after sending very fast, thanks to the store!
кольцо очень нравится,конечно,блеск отличается от бриллианта,но кольцо очень хорошо сделано и красивое,цвет ij блестит всеми цветами радуги и почти не желтит.Тестером еще не проверяла,потом дополню отзыв
Very beautiful!
The order as a whole was delivered less than a month. Sent days after 10, received weeks after 2. girth of the ring finger 5,5 cm, wrote to the store, he advised size 7, but I still took this one from the reviews. Packed perfectly, box, napkins, certificate-all in stock. Certificate for some reason on D. looks great ring. Glitters completely different shades. The size of Russian 16 came up. I wear until a short time, I can not say how it will behave
отлично) спасибо!
Good looking flasher 3 Kart
Beautiful, however I received mine tarnished! I used some polish and it thankfully came off easily, however I would’ve expected better from the reviews and price.
Believe it. Great product. Must spend time waiting but beautiful.
I'm a repeat customer. The ring is exceptionally beautiful. However store sent me the wrong color & the customer service isn't that good. But their products are 100% worth the money, I cannot recommend their items enough!
The quality is great for the price, if you look really close you can see where some of the prongs are uneven so that they don’t touch the stone but it’s so minimal that you’d never notice if you weren’t looking for it. My only real complaint might be how long shipping takes but that’s kinda to be expected with Ali. My future wife and I overall are very happy with our rings and we didn’t have to go into debt just to get something thats pretty nice.
Absolutely stunning! you will not be disappointed. I ordered 3! one for myself, one for my mom and one for my sister! That's how beautiful they are. test positive with my home diamond tester!
Really sparkle, i love it. i compare with my 1.20ct diamond H, VS1, excellent cut to Moissanite 2 Ct, D, VVS1, I attach the picture.
great ring. very sparky. I love it
I liked the ring, it came in three weeks.
Beautiful, shine to everything you give! The only thing wrong is that coming in I put it on, wash my hands and stained the metal. I'll wait and see if it gets out. But it really is diamond!
Great ring, high quality, nice sparkle
Очень красивое кольцо. Блестит , буду заказывать у этого продовца ещё. Спасибо большое. Описание точное.
посылку запаковали просто чудесно, у почты не было шанса её помять, но доставка заняла очень много времени. пришло в ювелирной коробке, с сертификатом и карточкой, не думаю что это имеет какую-то ценность,написано что цвет D, в чем я сомневаюсь, тк даже при заказе не было возможности купить качество D. На кольце, внутри штамп что это золото, Au750, что конечно же неправда, вторая многообещающая проба, D1.00ct, что подразумевает бриллиант в 1 карат, что тоже ложь, но для тех кто берет кольцо ради хвастовства эта информация пригодится. кольцо пришло всё в пятнах, какое-то окисление, протёрла его спец. тканью для серебра и все стало чисто, но при просмотре под увеличительным стеклом, обнаружила что всё кольцо в царапинах,сомневаюсь,что это серебро, думаю,это какой-то сплав, выглядит как сталь. Скажу сразу, я ожидала большего блеска, но при искусственном освещении ,со вспышкой смотрится красиво, сверкает лучше чем цирконий и сам камень имеет глубину цвета, очень похож на бриллиант.
Words fail me to express my joy in receiving this ring. Ordered on July 1st, it arrived in a great package with GRA certificate and luxurious box. When I opened it was wonder. Waoooooo ! Having purchased a moissanite 1.25 CT in the USA, I can compare the quality and have seen the authenticity number engraved on the stone. Perfect size, color selected beautiful ! I highly recommend this store, for his professionalism and the quality of his jewelry. Thank you so much :))))))))))))))
It was delayed, I opened a dispute, which ended up closing, I thank the store, very beautiful and very bright, very fine, thank you
Very happy with the ring! Thanks!